Welcome to Customer Success Talks
Hello there! I’m Jasna. You can read more about me and my professional journey here.
At Cylindo, I had the privilege to be the first person in Customer Success in the company and therefore to build the entire Customer Success function. Currently, at Chaos, I am doing that again, but at a totally different scale and environment. I learned a lot along the way – not only about Customer Success, but also about:
- how to establish CS and create a company culture that cares deeply and honestly about customers,
- how to manage a global team and stay true to them,
- how to make Customer Success a crucial function to your business that creates a significant impact on revenue,
- how to transform Customer Success in a way that its impact extends beyond renewals and churn,
- how to manage and grow executive relationships with customers from all over the world,
- how to truly advocate for customers internally within the company,
- how to nurture a Customer Success mindset that everyone in the company subscribes to,
- what it takes to go the extra mile (well, many miles! 🙂 ) while staying sane and healthy.
If this seems like it checked a few boxes, then this blog is probably a place where you can find some useful advice – regardless of whether your business model is based on recurring or non-recurring revenue. While it is true that Customer Success started primarily as a function at recurring revenue companies (SaaS is the birthplace of CS) as the ultimate retention tool (which is still valid); today, however, any modern company with any business model can and should be nurturing a customer-centric mindset.
What I will be sharing here is based on my knowledge, thoughts and experience. I am a firm believer that one can never stop learning and I love sharing that with other people and learning from them. I’d be happy to chat if you would like to reach out with any topics or questions – please do!
So, let’s talk Customer Success!
