There are many ways in which a Customer Success function can be set up within a business. Your customer success strategy will depend on the…
The flashy phrase attached to many noble goals and good intentions for almost every SaaS business out there… ‘we are customer-centric‘. Let’s unpack that a…
Short answer, YES. If you are not thinking about Customer Success, your business is already losing, today, right now. I’m not even overstating this. Customer…
So, say you have been thinking about Customer Success from the beginning of your company’s growth and you have a team in place. Great! How…
Never stop talking to your customers. … Because if you do, you risk: Your Product team risks drifting away from customer needs and ending up…
When you are working with customers, it is very important to always keep a level of context sensitivity. What I mean by that is, what…
The role and perception of the Customer Success function within SaaS varies a lot from one company to another. Company leaders often neglect the necessity…
A very typical part of the job of a Customer Success Manager is to organize and conduct Executive Business Reviews. These are high-level meeting that…
As much as we don’t want it and we would do anything we can do avoid coming to a point where we have to have…
Building a Customer Success function in a very dynamic, ever moving company, is a challenge on its own. Combine that with managing a growing customer…