Hi, I’m Jasna.
Currently, I am the Chief Customer Officer at Chaos, a global leader in 3D visualization technology.
How I got there?
During my studies in Computer Science and Engineering, I started freelancing as a UI/UX/frontend developer in order to sustain myself financially, while at the same time building a relevant work portfolio. This is how my first startup team was formed – we started participating and winning at multiple startup and tech competitions. We then started a few different startups over the next few years. We were really just trying and learning. Finally, we discovered that our passion was actually in being an enabler for startups, so we started organizing hackathons, events and conferences for other tech startups that similarly to us, had a hard time kicking it off the ground. Six years later, we were the founders and organizers of one of the largest tech events and startup programs in South-East Europe. This very soon grew into an entire platform for supporting startups and individuals to make international connections, to grow their business or to shape themselves professionally. With that, we became one of the most active startup support organizations in the country and the wider region.
I stumbled upon Cylindo, a Danish startup building a high-end 3D visualization platform for furniture brands and retailers, via a recommendation from a friend. After some convincing, I joined as a UX/front-end developer, and then was offered the first-ever-in-the-company role of Customer Success Manager. Soon after that, I became Head of Customer Success, which was followed by VP of Customer Success. At Cylindo, I had the privilege of building Customer Success from zero.
Eight years into my career at Cylindo, the company was acquired by Chaos and merged into a larger family comprised of viz tech leaders, like Enscape, AXYZ Design, etc., all under the single brand of Chaos. Then I was offered to establish the Customer Success function across all of Chaos.
If I can summarize it somehow, I believe that exactly the mix between: the knowledge of and passion for technology + the entrepreneurial mindset + my natural leadership skills and curiosity + my adventurous spirit and not being afraid to dive into the unknown, is what made me successful in Customer Success.
No CS role and no CS function at any company will ever be the same. I think that the goal should not be to find a one-size-fits-all approach. Customer Success is about people. There are so many CS practices and motions to be explored, and the mastery is in knowing that’s right for your unique situation and how to make it work for you and your customers.
So, let’s talk Customer Success!
If you are interested in a consultation with me, or would like to discuss any Customer Success topics further, feel free to connect via LinkedIn. Please specify the purpose of your connection in your message.